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We Repair Most Combi Oven, Natural Gas, LPG & Electric.

"Our Priority is to keep your equipment in service. We attend site quickly, diagnose the fault and if possible repair the fault from van stock, and leave your equipment working."

Key reasons to use Catercare:

  • We have fast response times
  • Our engineers are highly skilled, qualified and experienced
  • We offer competitive pricing
  • We provide bespoke services designed specifically for you
  • We are Gas Safe Registered
  • We are F-Gas Certified
  • We are CCEECC Trained
  • All our engineers are DBS enhanced checked
  • We carry out due diligence for health & safety and environmental health
  • We provide risk assessments & method statements
  • We are CHAS Premium Plus accredited (Contractor Health and Safety Assessed)

Helpful tips to save you money

  • Clean every day, the most important clean cycle is at the end of each cooking shift.
  • If the combi is not cleaned at the end of each day the food residue and debris left will harden and build up, resulting in a build up of hardened dirt.
  • Door seals require careful cleaning each day. They're built to withstand strong heat and heavy use, but are not indestructible. Seals are designed to keep heat in, but if they are damaged you could loose 50% of your heat through any gaps in the seals.
  • Door slamming on any piece of kitchen equipment is a common cause of premature breakdown and replacement of door hinges and gasket seals. Staff training can per long the life of your equipment and components and improve staff moral.
  • Water treatment facilities are essential for a combi oven. A CTU (calcium treatment unit) will remove lime scale protecting your combi from serious damage and preventing component failure keeping your equipment in service.
  • Switch off equipment when it is not needed. By providing good staff training they should know how long a piece of equipment takes to reach a required temperature.
  • Check thermostats regularly to ensure efficiency.

Trouble Shooting

Not steaming - Check to see if the holes are blocked - May require descale of steam generators - Could be the humidity control motor

There is power to the combi but it will not power up - Check the control fuse - Check the motor overheat stat in the control panel

Combi cuts off after a short period of time - The overheat safety thermostat is cutting off to prevent the combi catching fire. Make sure you have adequate ventilation and check external cooling fan is working.


Our maintenance schedule

Dish and glass washers

  • Dismantle and checked the inlet valve/filter mesh and the working condition of the heating element.
  • Carry out visual check on internal wiring & control panel switches.
  • Test and clean if necessary, all wash and rinse jets.
  • Inspect the condition of internal filters and water softener.
  • Test the operation of door safety switch.
  • Calibrate wash and rinse temperature.
  • Test all chemical dosing pumps.
  • Inspect wash arm bearings.
  • Carry out earth and insulation resistance test.

Gas equipment

  • Dismantle and grease the taps.
  • Clean the burners and venturis.
  • Check and adjust gas pressure as necessary and adjust gas burner pressures.
  • Inspect the condition of the thermocouples & calibrated thermostats.
  • Inspect all controls are in working order.
  • Inspect the condition of the door seals.
  • Carry out a soundness test.

Electric ovens

  • Checked the operation of the control panel switches.
  • Carry out a visual check of internal wiring and connectors.
  • Carry out an earth continuity and insulation resistance tests.
  • calibrate thermostats.
  • Inspect the condition of the door seals.
  • Carry out a soundness test.

Hot cupboards and gantries

  • Test the operation of heater controls.
  • Test heat lamps.
  • Carry out a visual check of internal wiring.
  • Inspect the general condition of doors & castors.
  • Carry out an earth continuity and insulation resistance test.

Small electrical appliances

  • Test the operation of safety devices.
  • Inspect bearings and blades where necessary.
  • Test the operation of the control panel switches.
  • Carry out a visual inspection of internal wiring and connectors.
  • Carry out an earth continuity and insulation resistance tests.

Microwave ovens

  • Carried out a radiation leakage tests & power test.
  • Inspect the condition of the roof liner & base plate.
  • Remove, clean and inspect the condition of the air filter.

Water boilers

  • Test the operation of the thermostats.
  • Remove loose lime scale.
  • Test the operation of the control panel switches.
  • Carry out a visual inspection of internal wiring and connectors.
  • Carry out an earth continuity and insulation resistance tests.
  • Inspect water treatment facilities.

We repair the following manufactures equipment

Amika   Alto-Sham    Blodget   Blue Seal   Bravilor Bonamat   Buffalo    Burco   Cater-Wash   Caterlite    Chefsrange   Classeq   Convotherm    DC   Derby  Electrolux    Falcon   Friulinox      Frymaster   Garland    Hatco   Hobart   Houno    Imperial   Inomak   Instanta    Kenwood   King Edward   KitchenAid    LEC   Lainox   Lincat    Maidaid   Maestrowave   Marco    Meiko   Menumaster   Mercatus    Merrychef   Metcalf   Moffat    Nelson   Panasonic   Parry    Pitco   Promek   Rational    Robot Coupe   Roller Grill   Rowlett Rutland   Samsung    Sharp   Sammic   Simag    Sirman   Thor   Valentine    Victor   Winterhalter